We at “M/s Ish Travel &Tours Limited.” (Hereafter to be referred as Company) are organizers of Business travel & holiday (leisure) Packages with or without Airline tickets.
These are the General Terms and conditions need to be read along with the itinerary specific terms handed over to you along with itinerary/handout and shall form the part of contract between you and the company. ??
TERMS & CONDITIONS (for all packages ie Group / Fixed Departure or Individual Customized Package)
- During the City Tour the halt shall be of 05 -15 minutes at particular places. Some places it will be panoramic tours (photo stop only). Tour operator shall decide the sequence and reroute for the city tour as per its convenience and feasibility depending upon the roads and traffic conditions. In general half days city Tour’s duration is approximately 03-04 hrs
- In case of any unprecedented hike in airfare, hotel charges or other service charges, the same will be levied extra.
- In general Check in time is 1400 hrs and Check out time is 1100 Hrs. Early check-in / late checkout are subject to availability. Hotels may not provide you breakfast on the day of check-in unless and until you have requested for an early check-in for which you have to pay additional charges.
- Room type Twin or Double is at the sole discretion of Hotels. Hotels allocate the rooms on Run of The House basis.
- Equivalent * means the hotels with per night room tariff differential in the range of Five to Ten (05-10) US Dollars.
- Above Mentioned Itinerary, Flight, Timing & rates are subject to change without prior notice.
- We cannot be held responsible for any delay in Visa or Rejection of Visa.
- Please take care of all your personal belongings and valuable and note that Local Operator will not be held liable for any loss.
- Package Rates may be changed in the case of any change in hotel tariff, Airfare, transport, government taxes or entrance fees etc.
- Date and timings of the above tour program can be changed by the local tour operator.
- Honeymoon package (and any special honeymoon freebees) is applicable till six month after the Marriage.
- Package Cost includes Ground handling charges which may be in foreign exchange (US Dollar or any other currency other than INR) Segment, which will be taken out of your BTQ (Basic Travel Quota).
- Package Rate may change significantly depending on ROE of the final payment date (additional charge will be applicable)
- Above tour prices are subject to change in the event of an increase in hotel room rates levy by the hotel especially during peak season/holiday surcharge and major events/ fairs and convention.
- Star classification of Hotels is based on information provided by the individual hotel company you may verify the same by directly contacting the concerned hotel by visiting their website or Tel no. We Endeavour to validate and authenticate this information in utter good faith. We do not own any responsibility for any incorrect star rating and type of bedroom provide by the hotel company. Descriptions, photographs, sketches and list of amenities/facilities are also provided by the hotel company, this may also be got verified by directly communicating the hotel company by visiting their website or by contacting the hotel management on Telephone number.
- Meals- We reserve the right to change the meal arrangement if circumstances make it necessary to do so. The Meals are preset and the choice of menu is not available.
- Tour Escort- No tour guide / Escort accompanies our groups from India to aboard & back to India.
- · Note: - This is quote only and we are not holding any confirmed reservation either in the airline or in hotel. This offer is valid only for limited seats & Subject to availability. The booking is processed after receiving the advance amount. Final status shall be communicated within 3 full working days (72 hours) of booking (after collection of token amount). If we fail to give you confirmation than entire Advance amount is refundable to you.
ADDITIONAL & OVER-RIDING T&C FOR GROUP PACKAGE :-
- This is a budgeted tour. You can go for higher value tour components at much higher rates. You can explore the same with our sale executive.
- The purpose of the itinerary is to cover the events mentioned therein. City tours are drive through the city with few photos stop and same time will more educated our local supplier
- Itinerary may be changed by tour manager while execution of the tour hence does not fix your own programmed at all as the itinerary is subject to change.
- There is no choice for the hotel as we have to arrange a hotel taking into consideration an itinerary in the given budget. You are requested to visit the website of the hotel for more details. Check-in is normally 2-4 pm while check-out is around 11 am. Meals are with a pre-set menu.
- If you are a senior citizen or/and differently-abled person or person with special need then you must not venture at all as tours are without any attendant to provide any kind of support or assistance during the tour. There will be no medical assistance and in event of any requirement, one has to depend upon local facility at his/her own expenses. We therefore advise you to carry sufficient contingency funds. It is a must to have Travel Insurance with required medical insurance cover.
- PAN card number and also valid email id is necessary to initiate booking. Apart from this your full cooperation for KYC (Know Your Customer) is mandatory. No cash payment will be accepted in violation of government guidelines and without disclosure of its source.
- All Tour packages offered by us are governed by the terms and conditions and undertakings in the package tour - service agreement along with the booking form, which is incorporated herein by reference
CONDITIONS OF All Package TOUR
- You are further requested to be punctual and adhere to the time-lines of the tour. In case of you not being punctual you may miss your flight, your coach and your meal etc for which you cannot claim any damage from our company.
- You understand that you are traveling in the group/customize tour package, and you shall not behave in a manner which causes distress or annoyance to other tour participants. In case you behave in a manner which is rowdy and indecent, you may be asked to leave the group at your cost and peril.
- You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors/ third party vendors such as Airlines, Cruise, Hotels, Destination Management Companies, and Insurance etc.
- We do not own, operate or control any Airlines, Shipping Company, Coach Company, Hotel, Transport Company, Restaurants or any other allied services provided to you during the course of the tour.
- It is understood that there shall be no refund or compensation whatsoever for unutilized services whether as a matter of choice or Caused by your fault or compelled by circumstances such as ill-health, weather or any other reason.
LIABILITIES
Our company shall not be liable to you for refund, compensation, claim if the number of days is reduced, postponement or re-routing of any transport service due to any reason whatsoever. Our company is acting as a booking agent for the overseas tour operator/travel component supplier and at best can be described as a holiday organizer. Please note that the information being given on the website and the printed brochures is what company is being briefed about by the Destination Management Companies (DMCs), and if in case any information as being provided in the brochures or website of the company is not accurate, our company shall change the same as soon as it comes to the knowledge of the company. However, Our Company cannot be held liable for loss. Advised to read carefully all the terms and conditions in order to understand your duties, responsibilities and risk before signing of the contract. Injury or damage with respect of life, limb, property, sickness, discomfort, additional expenses incurred by you or for any direct, indirect, consequential loss or damage of any kinds suffered by you howsoever. In case our liability arises from this contract, it is understood that it shall not exceed the total amount paid for the tour by you. Further in no case or circumstances shall Our Company can be held personally liable for any indirect, special or consequential losses or damages whatsoever. Or damage being suffered due any such information. It is understood that Our Company does not control or operate any Airline, neither does it own any shipping company, coach or coach company or Hotel or Transport Services, and as such if any loss or damage is being caused due to such carriers or Hotel, Our Company cannot be held liable.
Avoid Adventure Sports such as:
Speed Boat, SCUBA, Parasailing, Hot air balloon ride, River Rafting, Bungee Jumping etc.
- These Adventure Sports are high risk activities. These activities should not be undertaken as they require high degree of safety precautions as well as sufficient training under supervision of experts.
- If any person indulges in these Adventure Sports activities during the tour he would be doing so at his own risks.
- Kindly check hotel rating as per hotel website.
- TRANSFERS: Standard bus transport; COACH WILL COVER 3-4 HOTELS IN SEAT IN COACH BASIS TRANSFERS.
- Hotels may charge a security deposit (which is mandatory to pay if asked) during check inn for laundry telephone, minibar and any other incidental charges.
- Kindly avoid being Over drunk by intake of hard drinks during the flights to avoid any Inconvenience during Visa on Arrival, Immigration and Custom Process.
- Any person in tour group showing rude behavior or passing defamatory remarks will make him liable to be expelled from the tour group at his costs & legal action will be taken in the interest of other group members, staff of DMC & to safe guard reputation of service providers;
- Do not eat, drink or smoke while on the bus;
- Do not use foul language or disturb others on the bus;
- Consumption of alcoholic beverages in open is not allowed during the tour except in the permitted area & any person in tour group joins the group in drunken state which will affect the tour will be expelled from the tour group at his costs & legal action will be taken in the interest of other group members, staff of DMC & to safe guard reputation of service providers;
- Baggage and belongings at travelers own risk. Be aware of pickpocket.
PAYMENT POLICY-
- Minimum 50% payment of the booking amount at the time of booking
- Balance 50% payment atleast 20 days prior to schedule departure.
- In case of Guaranteed / 100% non refundable bookings, we would be we requiring full Package Cost at the time of booking itself
- ROE will be calculated Rs.1 extra on ‘XE.com’ rate of the day of payment being made
- In the case of GST input credit invoice it is mandatory to share copy of GST certificate (of the same firm / individual) of Business entity from which payment is being made.
- In case booking amount not received within 1 working day of receiving hotel confirmation, then the booking will be considered VOID, any cancellation charges for such a booking will be still payable by the customer / passenger.
CANCELLATION POLICY
Company reserves its right to cancel the booking being made by you or even amend the same, if necessary without assigning any reasons thereof. Such amendment or cancellation may be due to circumstances beyond the control of the company. As per the policy of the company, the company in its best endeavors shall book alternate Hotels for you, after confirming the dates with you. However, at no point of time shall our Company shall be responsible or liable to pay any compensation or damage or any other expense or business loss suffered by you due to the cancellation or amendment of the tour package booked by you.
IF YOU WISH TO CANCEL THE BOOKING
In case if you wish to cancel the tour package booked, you must notify us in writing through email. Only after the receipt of the same by our company staff, we will start the cancellation process.
- The cancellation charges shall apply, irrespective of the reason for cancellation whatsoever, including medical emergency or pregnancy. You understand and acknowledge that these charges are genuine and are the pre-estimate of the damages that our Company will suffer on account of cancellation being made by you. Further in group bookings, if the cancellations are being made due to any reasons, it shall increase the cost of the entire group which cost cannot be burdened upon other group members traveling, so the cancellation charges are on higher side in order to mitigate that loss which the company has to bear on account of you not traveling. However, our company in its best endeavor tries to mitigate the loss as minimum as possible on you in terms of the cancellation policy. You further univocally understand that the said cancellation charges shall be paid by you without any dispute and the same are explained to you at the time of finalization of the itinerary. If the tour is 100% confirmed and delivered there shall be 100% Cancellation charges.
VISA REFUSAL BY THE EMBASSY (CANCELLATION CHARGE)
- Grant and rejection of VISA is the sole discretion of Embassy / High Commission. Our Company only acts as a facilitator for obtaining the VISA. The company shall, under no circumstances, be held liable or responsible for rejection or delay of VISA and any other related incidental or consequential loss, damage, cost or expense. You are required to submit copy of VISA granted to you.
- If the rejection of VISA is intimated by the embassy within the cancellation period specified above then the cancellation charges as- Appearing shall be applicable. You are required to submit Refusal of VISA to us. For the purpose of ascertaining the applicable cancellation rates, the cancellation under this head will be deemed to have been made only when we receive the intimation of VISA rejection from the embassy. Subsequently, if you choose to re-apply for the VISA, then in that case the cancellation charges if any, shall be borne by you from the date of second refusal, if any. If in case we have received no intimation from the embassy of accepting of VISA application before the departure date of the tour, then in that case the maximum cancellation charges shall apply.
IF YOU FAIL TO MAKE THE BALANCE PAYMENT
- The tour package booked by you will be canceled by the company, if you fail to make the balance payment at demand / before the delivery of documents (Hotel Vouchers / Air Ticket and other travel related documents). In all such cases we reserve the right to cancel the tour package and reserves the right to recover the balance amount.
- Please note that after applying the cancellation of the booking, if there is any amount which is to be refunded to you, it shall be remitted only by way of a cheque which shall be drawn in the name of the person whose name the booking is made. Company shall not take any request of remittance of the amount to any third party or of remittance in form of cash as the same is against the company policy.
PROCESSING FEE
- We hold our right to charge a processing fee which shall be 2% of package cost, if booking is withdrawn by you even 5 minutes after confirmation of booking reference number being communicated to you from our end. Once confirmation is conveyed normal cancellation charges shall be applied.
- The booking is processed after receiving the advance amount. If we fail to give you confirmation on your requested date than entire Advance amount is refundable to you. Flight tickets are issued on the basis of minimum available fare
COMPANY’S RIGHTS
We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make all reasonable efforts to notify you promptly of such changes/ events sufficiently in advance during booking or prior to departure of the tour, and we will solicit your full co-operation in accepting such circumstantial changes. Therefore, no grievance with respect to change in itinerary/ service change which we are constrained to make, will be entertained from you during or after the tour. Such changes may be necessitated due to factors beyond our control such as force majeure events, strikes, fairs, festival(s), sport event(s), weather condition(s), traffic problem(s), overbooking of hotel(s) flight(s), cancellation, re-routing of flight(s) or railway, closure of/ restricted entry at a place of sightseeing etc.
- Hotel may ask for security deposit, any damage in the hotel the cost of it will be adjusted while refunding security deposit by the hotel. Adjacent, interconnecting, king bed size, no smoke cabins may be provided, if available with the Hotel. Hotel management may charge for these requests.
- It is further understood that the actual distance of each Hotel from the city center is known and is already disclosed to you with the help of hotel website by our staff.
- Our Company shall not be held liable for the room conditions or any of its amenities. If there is any issue with any of the amenities in the Hotel rooms with respect to Wi-Fi, Air Conditioning, Security or any other such facilities, the same shall be brought to the knowledge of the Hotel management, who shall in its best effort and endeavor try to resolve the problem, if any.
- Also note, most of the Hotels worldwide and also the Cruise vendors may request you to give a security deposit at the time of check-in which can be either in the form of local currency or by way of charging the credit card, which is refundable/ returnable at the time of check out, after adjusting the dues, if any. It is implicit that the security amount to be deposited at the time of check in of the Hotel is not included in the package cost for which you have to make your own arrangements
- The company shall arrange alternate accommodation in a “similar type” or “similar category” Hotel. Notwithstanding, anything similar herein means similar Hotel accommodation costing almost similar rates. It does not here mean or imply that the location of similar Hotel shall be in the same vicinity of the Hotel tentatively mentioned.
Note: - Company right to reserves the tour and change the itinerary without any prior notice.
CANCELLATION CHARGES PER PERSON WILL BE APPLIOCALBEL AS FOLLOWING
- If cancellation is made any time 31 days or more from the date of Departure, Rs. 25,000/- (+ Normal ticket cancellation charges) shall be deducted.
- If cancellation is made 30 days or less, but more than 15 days prior to Departure, 50% of tour cost shall be deducted.
- If cancellation is made 14 days or less, but more then 07 days prior to Departure, 70% of tour cost shall be deducted.
- If cancellation is made 06 days or less, but more then 03 days prior to Departure, 90% of tour cost shall be deducted.
- If cancellation is made 3 days or less or in case passenger is no show at the time of departure, 100% of tour cost shall be deducted.
- This is to inform you, prior to confirm your bookings which need guarantee booking that our normal cancellation policy mentioned immediately here above will not be applicable for your booking. Your booking is having travel tour components which need guarantee booking, which means no cancellation will be allowed once booking is made for you. Therefore general cancellation policy mentioned above will be superseded by the following cancellation policy:
- If cancellation is made any time once the booking is confirmed irrespective of number of days prior to departure, 100% of tour cost shall be deducted.
Covid Updates
In view of the COVID-19 situation, different country/state governments have laid out their respective protocols for passengers coming to their Country/state as visitors/tourists.
- Before you travel, make sure to read and understand the complete guidelines of the country/state you are travelling to, especially whether there is a mandatory requirement for RT-PCR test, related requirements and acceptance of vaccines.
- Kindly verify your vaccine, vaccine doses, vaccination certificates, dates of vaccination and their acceptance at the visiting country/state before you travel.
- RT-PCR before return for children above 5 is required so kindly get the same done.
- Air Suvidha Self Declaration Form to be mandatorily filled by all passengers arriving in India. Visit the website: https://www.newdelhiairport.in/ enter all details on the Air Suvidha portal https://www.newdelhiairport.in/airsuvidha/apho-registration
- Passengers are advised to check the latest guidelines from the state APHO or the airlines concerned before starting their journey.
- All customers including children and infants shall be mandatorily required to submit a self-health declaration form on Air Suvidha Portal.
- Though various Governments' Advisories have been provided herein, Still Users are advised to surf the Destination Government URL/ Website for the latest instructions on the Covid-19 pandemic and Covid appropriate behavior.
- Disclaimer: In no case, Ish Travel & Tours, shall be liable for any lack of information or updates in this regard, the traveler has to take responsibility regarding Covid 19 protocol. We have given you the above information to the best of our ability, however, frequent updates come which may not reach our staff to update and covey the same to its customers in spite of much care and delegence. There shall be no compensation if the tour is affected for want of adherence to covid 19 Governments instructions
